Refund policy

Thank you for shopping at VibeEase.com. We strive to provide high-quality beauty devices to our customers. However, if you are not entirely satisfied with your purchase, we're here to help.

Refund Eligibility:

To be eligible for a refund, please ensure that you meet the following criteria:

1. Product Condition: The beauty device must be in its original condition, unused, and with all original packaging, including any accessories or manuals.

2. Timeframe: You must initiate the refund process within 30 days of the purchase date.

3. Proof of Purchase: A valid proof of purchase, such as an order number or receipt, is required.

Refund Options:

1. Full Refund: If your return meets the eligibility criteria mentioned above, we will issue a full refund to your original payment method. Please allow for a processing time of up to 10 business days for the refund to reflect in your account.

2. Store Credit: Alternatively, you may choose to receive store credit for the full purchase amount. Store credit can be used towards future purchases on VibeEase.com and does not expire.

Return Process:

To initiate a return and request a refund, please follow these steps:

1. Contact our Customer Support Team: Send an email to info@vibeease.com to inform us about your intention to return the product. Please provide your order number and a brief description of the reason for the return.

2. Return Authorization: Our Customer Support Team will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed with the return.

3. Secure Packaging: Pack the beauty device securely in its original packaging or similar protective packaging to prevent any damage during transit.

4. Return Shipment: Ship the product back to us using a trackable shipping service. You will be responsible for the return shipping costs, except in cases where the item received was defective or damaged.

5. Refund Processing: Once we receive the returned item and verify its eligibility, we will process the refund according to your chosen refund option.

Non-Refundable Items:

Please note that certain items are not eligible for a refund, including:

1. Used or damaged beauty devices.
2. Products returned without a valid proof of purchase.

Contact Us:

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our Customer Support Team. We are here to assist you and ensure your satisfaction.

Email: info@vibeease.com